Customer Support Management
FAQ & Help Center Content
Create, update, and optimize FAQ articles and help center content to reduce repetitive inquiries.
Ticket Management
Ticket Triage & Routing
Categorize and prioritize incoming support tickets, routing them to the correct team or individual.
Feedback Analysis
Customer Feedback Summarization
Monitor and summarize customer feedback from forms, emails, and surveys to highlight key trends.
Knowledge Base Management
Resource Creation & Organization
Build and maintain internal knowledge bases and customer-facing documentation to improve self-service.
Support Workflow Automation
Follow-up Task Setup
Set up automated reminders and follow-ups for open tickets and unresolved customer issues.
Reporting & Insights
Support Performance Dashboards
Create dashboards that track resolution times, ticket volume trends, and satisfaction ratings.
Escalation Management
Escalation Handling Playbooks
Create templates and playbooks for handling escalated support cases to ensure fast, consistent resolutions.
Proactive Support
Account Health Monitoring
Identify and flag at-risk accounts by monitoring engagement levels and ticket trends.
Customer Loyalty Building
NPS & CSAT Campaign Assistance
Assist in setting up Net Promoter Score (NPS) and Customer Satisfaction (CSAT) survey campaigns.
